taka3 Privacy Policy: How We Handle Your Information
taka3 collects only the account and transaction data needed to run your wallet, process payments through bKash, Nagad and Rocket, and keep your records accurate. This policy tells you exactly what we hold, why we hold it, and what you can do about it — access and eligibility depend on your local law and the eligible regions we serve.
Account data you control
bKash, Nagad, Rocket transaction records
No data sold to third parties
Request, review or correct your records
POLICY SCOPE NOTICE
What This Policy Covers and How We Apply It
When you open an account with us, we collect the registration details you provide — name, contact number, and the mobile wallet identifiers linked to bKash, Nagad or Rocket deposits and withdrawals. We also record transaction logs automatically: each payment event, the wallet channel used, timestamps and the account balance state at the point of the transaction. This data serves three purposes only — verifying your identity at account level, processing the payment you initiated, and maintaining an accurate record you can review from your account history page. We do not sell, rent or share this information with marketing partners. Where we work with third-party processors to complete a Nagad or Rocket transfer, those parties receive only the minimum data the transaction requires and are bound by the same data-handling standard we apply internally. Cookie data collected during your mobile browser session is used for session continuity and nothing else — it is not passed to advertising networks. You can withdraw session cookies at any time through your browser settings. This policy applies only to data processed under our platform; what happens on external wallet apps like bKash is governed by those providers' own terms. Availability of this service depends on your local law and eligible regions.
bKash Payment Data
When you fund your account through bKash, we record the transaction reference and amount. This log is visible in your account history and is retained only as long as necessary to resolve any query you raise.
Nagad Transfer Records
Nagad transactions are logged with the same detail as any other payment channel. If a transfer shows as pending, your account history gives you the reference needed to follow up through support.
Rocket Wallet Entries
Rocket payment events appear in your transaction record within your account. We keep these entries to help you confirm whether a specific deposit or withdrawal completed correctly.
Session and Browser Data
We collect minimal session data to keep you signed in across pages on mobile. No browsing behaviour is shared with advertisers. You can clear this data from your device browser settings at any point.
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Stops
Not everything that touches your experience falls under this policy. Understanding the boundary helps you know which organisation to contact when a data question comes up. The four areas below draw that line clearly so there is no ambiguity about who is responsible for what.
Account Access Data
Login credentials, session tokens and device identifiers used to authenticate your account are fully within this policy. We control how they are stored, how long they are kept and who can access them internally.
Payment Transactions
Transaction records created when you deposit or withdraw via bKash, Nagad or Rocket fall under this policy on our side. The wallet provider's own handling of that same transfer is governed by their separate privacy terms.
Site Content and Lobby Behaviour
Pages you browse, game categories you open and lobby tiles you scroll past generate session data we use only for site function. We do not build a behavioural profile for sale or share this with studios whose content appears in our lobby.
Third-Party Services
External links, wallet apps and any service you access outside our domain are not covered here. Once you leave taka3 to complete a bKash confirmation on the bKash app, that interaction is subject to bKash's own policy, not ours.
ACTIONS YOU CAN TAKE
Your Practical Choices Under This Policy
You have four concrete actions available to you at any time. First, you can review the data we hold by opening your account profile page — your registration details, linked wallet numbers and transaction history are all visible there without needing to contact anyone. Second, if a detail is wrong — a contact number linked to the wrong wallet, for instance — you can raise a correction request through the support route listed in the section below, and we will update the record once we verify ownership. Third, if you want to understand why a specific data point was collected, send a written query to our policy contact address and we will respond with the source and purpose. Fourth, if you decide you no longer want an active account, you can request closure through support; upon closure we retain only the transaction records required by our operational obligations, and we explain the retention period when we confirm the closure. None of these actions require a lawyer or a formal application — plain language is fine.
Review Your Records
Open your account profile page. Your registered details, linked bKash or Nagad numbers and full transaction history are visible there. No support ticket needed for a standard review.
Correct Account Details
If a wallet number or contact detail is listed incorrectly, contact support with your account ID and the correct information. We verify ownership before making any change to a linked payment identifier.
Ask a Data Question
Write to our policy contact address with a plain-language question about any data point. We will identify the source, explain why it was collected and confirm how long it is retained.
Request Account Closure
Closure requests go through the same support route. We confirm the retention period for residual transaction records at the time we process your request, so you know what remains and why.
REACH OUR POLICY TEAM
How to Contact Us About This Policy
If a section of this policy raises a question you cannot resolve through your account page, the routes below connect you directly to the team that handles data and privacy matters. Use the channel that suits how you are reaching us — all three routes go to the same team. When you contact us about a specific transaction record, include your account ID and the wallet reference shown in your history page; this lets us locate the entry without asking follow-up questions.
Live Chat Support
Open the chat widget from your account page to start a conversation about a data or privacy question. Available from within your signed-in account session.
Email Policy Contact
Send written queries about data access, corrections or account closure to our published support email address. Refer to your account ID and the wallet channel involved — bKash, Nagad or Rocket — so we can locate the record.
Account Help Section
The Help section inside your account lists the current contact routes and links to the relevant policy documents. Check there first for the most current contact details before sending a query.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Retention and Security
We approach data handling the same way we approach payments — keep it straightforward, limit what we collect, and make the record available to the person it belongs to. Account credentials are stored with access controls that prevent any team member from reading your password in plain text. Transaction records for bKash, Nagad and Rocket payments are kept in a log accessible from your account history, and that log is the authoritative record if any dispute arises. Retention periods are proportionate: active account data remains while the account is open; transaction records are kept for the period our operational obligations require. Cookie use is minimal and functional — no tracking pixels, no advertising network integrations. If you ever need to confirm the current retention period for a specific data category, ask through the policy contact route and we will give you a written answer.
Account Credential Security
Passwords are never stored in readable form. Access controls limit which internal systems can interact with your account record, and any change to a linked wallet number requires ownership verification before it takes effect.
Transaction Log Access
Your bKash, Nagad and Rocket transaction entries are visible from the history page inside your account. This is the same record our support team references when you raise a payment query, so both sides are looking at the same data.
Cookie and Session Handling
Session cookies keep you signed in as you move between pages on mobile. We do not use third-party tracking cookies. Clear them any time through your browser settings without affecting your account data.
Requesting Policy Changes
If this policy changes in a way that affects how your data is used, we will update this page. Check the version date shown at the bottom of this page, or contact our policy team if you want confirmation of what changed.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below cover what we hear most often from people reviewing this policy for the first time. If your question is not here, use the contact routes in the support section above — a plain-language message is all we need.
What personal data does taka3 collect when I open an account?
We collect the registration details you enter — name, contact number and the mobile wallet identifier you link for payments. Once you make a deposit or withdrawal via bKash, Nagad or Rocket, that transaction reference and timestamp are also added to your account record.
Can I see all the data held against my account?
Yes. Open your account profile page and your transaction history page — both are visible when you are signed in. Your registered details, linked wallet numbers and every logged payment event are there. No support request is needed just to view them.
How do I correct a wrong wallet number linked to my account?
Contact support through live chat or the policy email address. Include your account ID and the correct wallet number. We verify that you own the number before updating the record. This applies whether the linked wallet is bKash, Nagad or Rocket.
Does taka3 share my data with third parties for marketing?
No. We do not sell, rent or share your data with marketing partners. Where a third-party processor is involved in completing a Nagad or Rocket transfer, they receive only the minimum transaction data required and are contractually bound to the same handling standard.
How long does taka3 keep my transaction records after I close my account?
When you request account closure, we confirm the specific retention period for your residual transaction data in writing at that time. The period is set by our operational obligations. After it expires, the records are deleted from active storage.
What should I do if I think my account data has been accessed without my permission?
Contact us immediately through live chat from your signed-in session, or by email if you cannot access the account. Include your account ID and a description of what you noticed. We will review the access log and respond with what we find. Do not share your account credentials while making the report.
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